Complaint Form

Please use the form below to submit your complaint to us quickly and easily. Fill out all required fields and describe your issue as precisely as possible. We will carefully review your request and get back to you as soon as possible.

Name

First name

Last name

Description of Damage

Please briefly describe the damage, what happened, and where the product is damaged.

Photo of the damage

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Please attach a photo of the damage so that we can identify where the damage is located and which parts may need to be replaced. Make sure the damage is clearly visible in the photo and that it is also evident exactly where on the product the damage is located.

Model Name/Serial Number

You can find the model number on the invoice. The serial number is located on the product; it is usually a white sticker.

Bestellnummer des

Invoice

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Please include the invoice so we can determine whether the warranty is still valid.

Date of Purchase

You can find the purchase date in the upper-right corner of the invoice.

Order Number

Please enter your order number here. You will receive this number when you order the product (e.g., in the order confirmation email), and it consists of a four-digit combination of numbers.

Address

Address Bar 1

Address bar 2

City

Region

Zip code

Country